After ordering online, you will receive an email confirmation from RPNET containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your account activation will be completed within 5 minutes of a confirmed successful payment (i.e. near instantly).
If you wish to query a delivery please contact us at https://helpdesk.rpnet.biz.
If for any reason you are not completely satisfied with your purchase we will give you a 14-day conditional money-back guarantee from the time you start your subscription. Please contact us at https://helpdesk.rpnet.biz within that time if you are not satisfied with your purchase so that we can resolve any problems.
Refunds are subject to, but not limited to, the following conditions:
- Your account should not have generated any more than 5 links and/or 5GB of total file size.
- Your account should not have used any more than 1 torrent.
- Your account is not subjected to account sharing; we will flag accounts that are shared.
All refund requests are individually reviewed. The 14-day refund policy is conditional. We reserve the right to reject a refund request for any of the above stated reasons, or reasons we deem appropriate during our review of your refund request.
If our services are inaccessible for a considerable period of time, we guarantee a compensation period equal to the duration of the service unavailability for every impacted user of our service.