Frequently Asked Questions

What is RPNet?

RPNet is a SaaS (Software-as-a-Service) portal. The system is a content aggregation platform that allows users to fetch content from multiple sources and consolidate it under one account. The system effectively replaces your download manager and acts as a proxy between you and the content source to maintain your privacy and offer you a single platform instead of maintaining logins at multiple sources.

Are payments one time or recurring?

All payments are one time, and do not recur. Once your service time expires, you must renew manually.

Do you have plugins for my browser?

We have plugins for Firefox and Chrome. Please visit the Tools section within the UserCP (requires a registered and activated account).

Do you offer plugins for my download manager?

Our service integrates with some very popular download managers. Please see the Tools page within the UserCP for instructions on installing the plugins.

A certain content source does not work. What can I do?

Please contact us at the helpdesk and include all details of the failure and problems encountered. We'll investigate and fix problems promptly.

What content sources are supported by RPNet?

Please visit the Services page for details on supported services.

Something is wrong with the system, who do I contact?

All maintenance and/or outage announcements are posted on the UserCP News page as well as the official blog. If you do not find any updates on either of these pages, please get in touch with us via the helpdesk and we'll investigate and rectify any problems you're facing.

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